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What shoppers see when they open the chat.
O
Otis
Hello — I'm Otis. Lovely to have you here. What brings you in today?
Name your assistant
Shoppers will see this name in the chat header.
Choose a tone
Pick the one that sounds most like you. You can fine-tune below.
House words
Tell Otis which words to use and which to avoid. We'll always pick yours over the generic alternative.
✓Use these
×Never these